Support—How Can We Help?

• If you are seeing a different video or page than expected: Make sure that the time and date are correct. We make a sequence of 7 core videos from the Breakthrough Healing System accessible free, one per day for 7 days. Each video is available for a full 24-hour period from 12 midnight to 12 noon Mountain Time in US. (You may wish to use a time zone converter to determine how that maps onto your local time.) When you log in or refresh the video page, you will see the video available in the current 24-hour viewing period.
• Try a hard refresh of the page, as the video you were watching may have expired its 24-hour free viewing window or become stuck if you left the browser window open for a long period of time). (On PC, please simultaneously press CTRL + SHIFT + R. On Mac, please simultaneously press Command + Shift + R.) After refreshing, you will then see the video corresponding to the current 24-hour free viewing period. If you are seeing a thank you message and no videos, the free viewing period for all videos has expired. (Note that owners of the complete Breakthrough Healing System have lifetime access to all videos and many more resources.)
  
• Verify that you have a stable internet connection with decent speed (high-quality video takes a lot of bandwidth). If possible, use an Ethernet cable to bypass any potential wi-fi issues.
• Try restarting your device or try using a different browser or device. We recommend Firefox or Chrome.
  
• If you’re using Internet Explorer, please make sure you have the latest version downloaded and installed. I.E. 6.0 is not supported by many websites.
• If the video plays but you have no sound, make sure your device's sound is on and turned all the way up. Make sure you haven’t muted the video in the browser window.
• Wait and try again after a short time. (We use one of the most reliable video delivery services on the planet, but there’s a lot of things beyond our control between our servers and your device.)
• If none of the above works, please contact us below with a detailed description of the issue, the device(s), browser(s) and steps you’ve tried, how other video services like YouTube, etc. are performing and we’ll do our best to help!

• If you maintain multiple email addresses, be sure you are entering the same address you used when registering for the content you wish to view.
• If you forgot your password or your password doesn't seem to be working, just click the Forgot Password link on the Members login page. You'll receive an email with the password we have on file for you. (You won't have to change it.)
• If you have been in our system for a while your password may have been reset. As with the above, just click the Forgot Password link on the Members login page.
  

IMPORTANT! We pride ourselves on our service... and we get a ton of emails. We do our best to respond to emails within 2 business days. If you perceive that you have not received a response or product in a timely fashion, please check your spam/junk folder for an email from misahopkins.com. Also be sure to whitelist (add) that email address in your email address book to ensure that you receive all your messages from us. Thanks!